Oct 28, 2010 - 08:28 PM
have you checked the right drivers have been installed?
Oct 30, 2010 - 02:14 AM
Oct 30, 2010 - 11:17 AM
Nov 01, 2010 - 11:59 PM
Nov 02, 2010 - 09:00 AM
Nov 02, 2010 - 09:01 AM
Nov 03, 2010 - 12:27 AM
Nov 03, 2010 - 08:37 AM
Second, you said you connected by usb. Have you tried another usb cable? Your printer is wireless right? Have you tried connecting wirelessly and try printing?
Third, look at the printers in control panel. Is your printer status set at enabled? double click it, do you see any jobs outstanding (from previous attempts).
Fourth, you said excel or word. Does it print from anything else like notepad or something.
Perhaps the port it setup is wrong. Uninstalling the printer inc. drivers and reinstalling may help.