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Question

Status: Closed Points: 125 Time: 11:01 - Jan 02, 2008  

mariodemarchi

Acer 9500 notebook screen freezes II

Hi all,

I've bought an Acer 9500 17" notebook two years month ago and while it's generally working well, since 2 months I do have a problem with the graphic card it seems. I have installed a soccer game named scudetto, and it seems, but I am not sure, since this event the screen freezes after 10 minutes of laptop use. I have tried to reinstall all the software using emerging disk, but no way. I have istalled UBUNTU, but no way. ACER service told me to change the graphic card, cost $ 600.

Does anyone have any idea whether it's a driver or graphic card problem and whether there is cheaper solution?

Thanks,
Mario

Answer Discussion
Tutorials

 

oracleofDelphi

Date:: Jan 02, 2008

Time:: 11:21

Disable hardware acceleration, lower the game resolution, dust out your laptop, or use VGA mode.
it sounds like your laptop's video card is failing due to heat issues. it may already be damaged but this is unlikely. assuming that it isn't, other possibilities are that a driver isn't working at 100%. in this case, VGA mode should work ok for you with 1 exception: your game might run slow.
restart the computer and continuously press the 'F8' key before any microsoft logos appear. you should see a menu to start in safe mode, safe mode with networking..etc. one of those options should be VGA mode. select that mode, run your game and you should be fine.
Keep visiting windowsupdate.microsoft.com and select "custom" updates to search for video drivers that may eventually permanently fix the problem.

mariodemarchi

Date:: Jan 02, 2008

Time:: 12:51

Thank you for your quick reply.
However I suppose the video card is damaged, because the screen freezes also without playng the game, and in VGA mode too...

oracleofDelphi

Date:: Jan 02, 2008

Time:: 15:58

try spraying the hell out of the thing with some compressed air first. it may be that your video card has a bad fan and dust is keeping it from spinning. it's a long shot but worth a try.

mariodemarchi

Date:: Jan 06, 2008

Time:: 14:35

Thank you for the hint. I have downloaded form this site: http://www.9manuals.com/ the disassembly manual of the laptop; I try to operate as you say. I let you know if this works.
Thank you for you help!  

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oracleofDelphi: 125

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