hp OfficeJet 6300 won't receive faxes.
Gift for 80 yr old stepmother. Then gave gift of a new at&t cordless phone w answering machine, because she had an old dial phone and old answering machine! Tried adjusting the number of rings so Fax would pick up before Phone. Didn't work- with new phone, Comcast voice recording took over. Asked Comcast to cancel their Voice answer, they did. But still it didn't work. HP sends fax fine- sends electronic pickup fine.
Cable, Internet and phone are by Comcast. (She has ONE phone line, main/fax with Comcast. Has a cell phone via at&t.)
I completely trust hp and at&t. I completely DON'T trust Comcast. But I don't know enough about technology to challenge them and I can't resolve this issue myself. I can't make calls during the day and I work overtime. AND my stepmother is completely technologically challenged and frequently uses incorrect/wrong terminology.
Can't believe I'd have to get another phone line just for fax- she does small real estate stuff, no heavy duty use.
But if I do, I want to know this. I can't believe this is a hard TECHNICAL issue to solve. But it only takes one customer service person to misdirect/screw-up innocent technology.
Will offer $50 for a straight answer from someone who knows. But so that I may finally be done with this issue, I will offer an additional $100 if this problem can be fixed over the phone.
Status:
Open Apr 22, 2008 - 06:37 PM
connectivity, Comcast, hp OfficeJet 6300 all-in-one
2answers
Answers
Apr 28, 2008 - 03:52 AM
cancel please!
Mar 04, 2009 - 06:08 AM
The question looks to be abandoned by the user who asked it. If no action is taken within 2 days, a Quomon Moderator will consider closing the question and distributing the points.
The Quomon Team
Answer this question
Share Your Own Experience & Expertise
We look to ensure that every question is answered by the best people with relevant expertise and experience, the best answers include multiple perspectives. Do you have relevant expertise or experience to contribute your answer to any of these commonly asked questions?
Add New Comment