Answers
Oct 28, 2010 - 08:28 PM
when you mean it wont print, do you get a print failure or blank pages being printed?
have you checked the right drivers have been installed?
have you checked the right drivers have been installed?
Oct 30, 2010 - 02:14 AM
been on the website and upgrade the printer drivers. no when i say it wont print I mean i get nothing the printer heads dont even move!!! and I brought a new usb cable just in case the other one had a problem
Nov 01, 2010 - 11:59 PM
no, absolutly nothing prints.... no error reports no test page no nothing. zip zlich zero
Nov 02, 2010 - 09:00 AM
ok, silly question here but when you placed the ink cartridges in your printer, did you remove the plastic strip?
Nov 02, 2010 - 09:01 AM
Does your printer have a display panel? if so then is anyting written on there?
Nov 03, 2010 - 12:27 AM
ummm have managed to pop in a usb stick in the printer, and managed to get a photo printed so yes I took the plastic off the cartridges. yes the printer has a display panel but not showing any problems.... i'm at my wits end.
Nov 03, 2010 - 08:37 AM
I should of said run a printer test which you can do via the printer. but you printed a phot thats fine. still might be worth running a self printer test though
Second, you said you connected by usb. Have you tried another usb cable? Your printer is wireless right? Have you tried connecting wirelessly and try printing?
Third, look at the printers in control panel. Is your printer status set at enabled? double click it, do you see any jobs outstanding (from previous attempts).
Fourth, you said excel or word. Does it print from anything else like notepad or something.
Perhaps the port it setup is wrong. Uninstalling the printer inc. drivers and reinstalling may help.
Second, you said you connected by usb. Have you tried another usb cable? Your printer is wireless right? Have you tried connecting wirelessly and try printing?
Third, look at the printers in control panel. Is your printer status set at enabled? double click it, do you see any jobs outstanding (from previous attempts).
Fourth, you said excel or word. Does it print from anything else like notepad or something.
Perhaps the port it setup is wrong. Uninstalling the printer inc. drivers and reinstalling may help.
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