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![sai2353](https://data3.answerbase.com/answerbase/1720/Images/Avatars/avatar_01.jpg)
Dec 24, 2012 - 11:05 PM
- Click Start, click Run, type msconfig, and then click OK.
- Click the Services tab, click to clear thePlug and Play check box, and then click to clear theWindows Image Acquisition (WIA) check box.
- Restart the computer.
If the computer starts correctly, the wrong driver files are installed for the scanner or imaging device
![cheneygreen](https://data3.answerbase.com/answerbase/1720/UserFiles/User458981/profileImage458981.jpg?635084224950000000)
Jul 08, 2013 - 03:59 AM
![cheneygreen](https://data3.answerbase.com/answerbase/1720/UserFiles/User458981/profileImage458981.jpg?635084224950000000)
Jul 08, 2013 - 04:01 AM
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