How important is CRM and SRM when building an online business? (ecommerce platform ecommerce development ecommerce solutions)

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arijith04

Jan 14, 2013 - 09:22 PM

To help them achieve their objective, IT solutions called – Customer Relationship Management (CRM) –
are currently spreading around the world. As we will see later on, they can be classified in different
categories, but their goal is mainly to increase customer satisfaction with a better support and more
targeted products and to reduce costs by linking marketing, sales, R&D and customer support services.

You can shop with compare price in india and also get free shop and compare prices, This is one exmple of online shopping search engine.

Source: http://where-to-buy.in/

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cryogeniccore

Sep 29, 2013 - 05:23 PM

Customer Relationship Management is very important for targeting the end-user, generating repeated sales and sales prospects, while SRM aims maximizing the value from interactions with suppliers and I don't find it very important for my online business. I'm using only a CRM tool (webCRM). Check it out if you still need one.

Source: http://www.webcrm.com/uk/

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vinod430

Sep 30, 2013 - 03:05 PM

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nickm

Dec 01, 2013 - 03:58 AM

Customer relationship management is vital when you have to deal with many clients and when it comes to technical products that are likely to need support from time to time. You can check some yellow pages e.g. ShowMeLocal to find the contact information and webpages of the biggest US corporations, see how they are doing it and try to find a good platform for your needs.

Source: http://www.showmelocal.com

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maxbond

Jan 22, 2015 - 03:00 AM

CRM is important to build a better customer relationship to online customer who comes to your website and SRM isimportant to maintain supply of resources at proper time.

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tomgorski

Sep 11, 2017 - 01:07 AM

Here are four BIG ways CRM can enhance your sales process:

1. Priority promising leads over false leads. Freshsales, for instance, features an AI lead scoring tool that aggregates signals and sentiments based on your conversations, emails, past transactions, social profiles, etc. and give a calculated score.

2. Quickly migrate online leads into the CRM system. HubSpot CRM and Pipedrive best exemplify this as they let you transfer and transform emails into contact, task or deal, or capture leads from web forms embedded across your online channels like websites, newsletters and social networks.

3. Track leads til conversion. Again, HubSpot CRM and Pipedrive excel here, which allow you to configure the pipeline according to the stages that are meaningful to your sales process. It’s important that the pipeline displays associated deals and task to give you the full context of the progress. If you want to know which apps excel in this area, you ca choose from any of the top 20 CRM apps in this detailed guide.

4. Generate opportunities. Analytics can scour through past transactions or campaign feedback and surface contacts who may be up for an upsell, cross-sell or repeat purchase.